Frequently asked questions.
What is your shipping rate?
Our shipping cost is a $5.50 flat rate per order, regardless of the number of cookies or total weight.
How big are the cookies?
Our cookies are generously sized, weighing in at about 150 grams each! Check out our adorable 'Mini Cookies,' available now —perfect for those craving bite-sized delights! Each mini cookie weighs about 50 grams.
When can I expect my cookies to arrive?
We bake every order fresh, just for you! To accomodate most of our customer’s requests, Mom’s Delight is now shipping THREE TIMES A WEEK! We ship on Mondays, Wednesdays and Fridays.🚚✨with 2-3 day priority shipping.
How do I cancel my order?
Please note that once your order is fulfilled or shipped, we cannot cancel or make any changes. Thank you for your understanding!
Can I change the shipping address?
Please note that once your order is fulfilled or shipped, we cannot cancel or make any changes. Verify that the information entered is correct prior to checkout. Thank you for your understanding!
What’s your return/exchange/refund policy?
At Mom’s Delight, we take pride in delivering the freshest and highest quality products to our customers. Due to the perishable nature of our items, we’re unable to offer returns, exchanges, or refunds. However, your satisfaction is incredibly important to us, and we’re committed to resolving any valid concerns regarding product quality, damage, or errors with your order.
If you have any questions or need assistance, please don’t hesitate to contact our team. We’re here to help!
Can I track my order once it’s shipped?
Absolutely! After checkout, you’ll receive tracking information so you can follow your cookies on their journey to you.
How can I stay updated on new cookie flavors?
The best way to stay in the loop is by subscribing to our updates! We’ll keep you posted on all the exciting new cookie flavors and other surprises we bake up. You can sign up through our website. Stay tuned for deliciousness! 🍪✨
Do you ship anywhere else?
At Mom’s Delight, we are proud to operate as a Cottage Food Operator in Illinois. While this means we’re unable to ship our treats beyond Illinois for now, we’re so grateful for your understanding and continued support of our local business. Your kindness keeps us baking, and we hope to sweeten your day soon!
How should I store my cookies to keep them fresh?
Our cookies are baked fresh without preservatives. Each cookie is heat sealed for maximum shelf life. With proper storage, your cookies will stay fresh for 2 weeks before starting to change in texture and taste. To keep your cookies fresh and delicious, we recommend storing them in an airtight container at room temperature.
DO NOT REFRIGERATE. This will dry out your cookies.
If you don’t think you’ll consume them within two weeks, we recommend sticking them in the freezer as soon as you receive them, after which you can enjoy them for up to 3 months!
How do I reheat the cookies?
To DEFROST, simply leave your cookie at room temperature for about 2-4 hours. This allows it to reach its perfect texture and flavor, ready for you to enjoy!
For that “fresh from the oven” taste and texture, place a single cookie in the microwave for 10-15 seconds. (Depends on your microwave)
Of course, warm cookies are enjoyed with a tall glass of milk!
Are your cookies nut-free or allergy-friendly?
Please refer to the ingredient and allergen information on the back of our packaging. Our cookies are baked in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are present. While we take every precaution to prevent cross-contamination, we cannot guarantee it can be completely avoided. If you have a severe allergy, we strongly recommend consulting a medical professional before enjoying our products.
Do you provide bulk orders for events?
We’re happy to accommodate bulk orders. Please reach out to us with the quantity and flavors you’re interested in, and we’ll work with you to make it happen. Please note that the quantity available for online ordering is limited, so contacting us directly is the best way to ensure we meet your needs.
To ensure the freshest, most delightful treats for your special events, we kindly ask that large orders be placed at least two weeks in advance. This helps us provide the best quality and service while accommodating your needs.
Thank you for planning ahead—we can't wait to bake something wonderful for you!