Frequently asked questions.
How should I store my cookies to keep them fresh?
Our cookies are baked fresh without preservatives. Each cookie is heat sealed for maximum shelf life. With proper storage, your cookies will stay fresh for 2 weeks before starting to change in texture and taste. To keep your cookies fresh and delicious, we recommend storing them in an airtight container at room temperature.
DO NOT REFRIGERATE. This will dry out your cookies.
If you don’t think you’ll consume them within two weeks, we recommend sticking them in the freezer as soon as you receive them, after which you can enjoy them for up to 3 months!
How do I reheat the cookies?
To DEFROST, simply leave your cookie at room temperature for about 2-4 hours. This allows it to reach its perfect texture and flavor, ready for you to enjoy!
For that “fresh from the oven” taste and texture, place a single cookie in the microwave for 10-15 seconds. (Depends on your microwave)
Of course, warm cookies are enjoyed with a tall glass of milk!
Are your cookies nut-free or allergy-friendly?
We care deeply about your health and happiness. You’ll find detailed ingredient and allergen information for each cookie on our Sweet Selections page or right on the back of our packaging.
Please note: Our cookies are baked in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are present. While we take every precaution to avoid cross-contamination, we can’t guarantee it can be fully prevented.
How big are the cookies?
Our cookies are big, bakery‑style treats—about 150 grams each before baking! Looking for something smaller? Our Mini Cookies are the perfect bite, weighing around 50 grams pre‑bake. Since baking can cause slight shrinkage, final size may vary.
Do you provide bulk orders for events?
We’re happy to accommodate bulk orders. Please reach outto us with the quantity and flavors you’re interested in, and we’ll work with you to make it happen. Please note that the quantity available for online ordering is limited, so contacting us directly is the best way to ensure we meet your needs.
To ensure the freshest, most delightful treats for your special events, we kindly ask that large orders be placed at least two weeks in advance. This helps us provide the best quality and service while accommodating your needs.
Thank you for planning ahead—we can't wait to bake something wonderful for you!
Do you offer Corporate orders?
YES! We’re happy to accommodate corporate orders. Please email rortiz@momsdelight.net for details.
Do you ship anywhere else?
At Mom’s Delight, we are proud to operate as a Cottage Food Operator in Illinois. While this means we’re unable to ship our treats beyond Illinois for now, we’re so grateful for your understanding and continued support of our local business. Your kindness keeps us baking, and we hope to sweeten your day soon!
What is your shipping rate?
Shipping (Illinois only):
Free shipping on orders over $25.00 within the State of Illinois
$6.00 flat‑rate shipping on orders $25.00 or less
Order Pickup:
Please visit the Store Pickup page on our website for full details.
Wait for a text or email confirmation that your order is ready before coming to the pickup location.
Local Delivery:
Free local delivery on orders over $25.00 to the zip codes listed below
$5.00 delivery fee on orders $25.00 or less
Eligible zip codes:
60010, 60012, 60013, 60014, 60021, 60047, 60050, 60051, 60084, 60102,
60042, 60067, 60073, 60098, 60060, 60089, 60061
When can I expect my cookies to arrive?
We bake and package every order fresh, just for you! 🍪✨
Shipping orders are sent out on Wednesdays and Fridays using 2–3 day priority shipping.
For store delivery, orders are typically delivered within 1–2 days.
How do I cancel my order?
Please note that once your order is fulfilled or shipped, we cannot cancel or make any changes. Thank you for your understanding!
Can I change the shipping address?
Please note that once your order is fulfilled or shipped, we cannot cancel or make any changes. Verify that the information entered is correct prior to checkout. Thank you for your understanding!
What’s your return/exchange/refund policy?
At Mom’s Delight, we take pride in delivering the freshest and highest quality products to our customers. Due to the perishable nature of our items, we’re unable to offer returns, exchanges, or refunds. However, your satisfaction is incredibly important to us, and we’re committed to resolving any valid concerns regarding product quality, damage, or errors with your order.
If you have any questions or need assistance, please don’t hesitate to contact our team. We’re here to help!
Can I track my order once it’s shipped?
Absolutely! After checkout, you’ll receive tracking information so you can follow your cookies on their journey to you.
How can I stay updated on new cookie flavors?
The best way to stay in the loop is by subscribing through our website or following us on Facebook, Instagram, and TikTok.
Stay tuned for deliciousness! 🍪✨